This Warranty Replacement Policy explains how BAQQER handles warranty and replacement requests. A product may also be covered by a manufacturer’s written warranty, and manufacturer warranty terms may differ by brand and product.

Product Issues

If a product arrives damaged, defective, incomplete, or different from the product ordered, contact BAQQER promptly at support@baqqer.com. For delivery damage, contact us within seven calendar days after delivery and provide photographs of the product and packaging. For a defect or malfunction apparent on first use, contact us within 30 calendar days after delivery.

Include the order number, product name, date received, description of the issue, and photographs or video where helpful. Keep the original packaging until the issue is resolved.

Troubleshooting and Evaluation

BAQQER may request reasonable troubleshooting information, photographs, video, serial numbers, or manufacturer documentation. Do not disassemble, modify, repair, or return a product without written instructions if doing so could affect the warranty evaluation or create a safety risk.

Replacement or Other Resolution

If BAQQER confirms that a product is defective, damaged in transit, incomplete, or incorrectly supplied, BAQQER may provide a replacement part, replacement product, repair, refund, or another remedy appropriate to the circumstances. Large or freight items may require special carrier arrangements.

Replacement availability depends on inventory and manufacturer support. If an identical replacement is unavailable, BAQQER may offer a comparable replacement or refund where appropriate.

Exclusions

Unless a manufacturer warranty or applicable law provides otherwise, warranty support may not cover damage caused by misuse, improper assembly, failure to follow care or safety instructions, unauthorized modification, commercial use where the product is sold for residential use, ordinary wear, rust or discoloration caused by environmental exposure, or repairs performed without authorization.

Nothing in this policy excludes or limits a warranty, remedy, or consumer right that cannot legally be excluded or limited.