BAQQER (“BAQQER,” “we,” “us,” or “our”) sells BBQ grills, smokers, pizza ovens, griddles, and outdoor-cooking products through https://baqqer.com/. This Shipping Policy explains where we ship, how orders are processed, delivery estimates, tracking, and what to do if an order is damaged, delayed, lost, or incomplete.

1. Where We Ship

BAQQER ships to valid street addresses in the 48 contiguous United States. We do not currently ship internationally or to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO addresses, or FPO addresses.

If an order is placed with an address outside our service area, BAQQER may cancel the order and issue a refund to the original payment method. Refunds are normally initiated within five business days, although the time required for a bank or card issuer to post the refund may vary.

2. Order Processing

Orders are normally processed within one to three business days, Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer during promotions, holidays, or periods of unusually high order volume. If a material delay is known, BAQQER will provide notice by email or through the website.

3. Delivery Estimates

After an order ships, standard delivery is estimated at five to eight business days, depending on the destination, product size, carrier, and service availability. The combined estimated timeframe is approximately six to eleven business days from order confirmation.

Delivery dates are estimates and are not guaranteed. Large grills, freight shipments, or products requiring appointment delivery may follow a different carrier process. Any applicable delivery requirements will be communicated with the order.

4. Shipping Cost

BAQQER offers free shipping within the 48 contiguous United States, including large freight items. Applicable sales tax is calculated at checkout based on the shipping address. No mandatory shipping or handling charge should be added after checkout without the customer’s authorization.

5. Shipping Carriers and Tracking

BAQQER may use carriers selected according to the destination, package size, product type, and available service. When an order ships, we send a shipping-confirmation email containing the carrier and tracking number when available.

Tracking information may take up to 24 hours to activate. If tracking has not updated for 48 hours after the shipping notice, contact support@baqqer.com with your order number.

6. Damaged, Lost, or Incomplete Deliveries

Please inspect your shipment as soon as reasonably possible. If an item arrives damaged, contact BAQQER within seven calendar days after delivery. Include your order number, photographs of the product, photographs of the packaging, and a description of the damage. Keep the original packaging until BAQQER advises that it is no longer needed.

If tracking confirms that a shipment is lost, contact BAQQER promptly. We will investigate with the carrier and, where appropriate, arrange a replacement or refund. If items are missing from a delivered order, notify us within seven calendar days with your order number and a description of the missing item.

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If you notice an address error after placing an order, contact BAQQER immediately. We will try to correct the address before dispatch, but an address change may not be possible after dispatch.

8. Delays Outside Our Control

Delivery may be affected by severe weather, natural disasters, carrier delays, service disruptions, incorrect or incomplete addresses, high order volume, or other circumstances outside BAQQER’s reasonable control. We will work with the carrier to resolve significant delays.