Refund & Returns Policy

BAQQER (“BAQQER,” “we,” “us,” or “our”) wants customers to have a clear and straightforward return experience. This policy explains eligibility, buyer’s-remorse returns, damaged and defective products, cancellations, exchanges, and refunds.

1. 90-Day Return Window

BAQQER accepts eligible returns within 90 calendar days from the date of delivery. The 90-day period begins on the date the carrier records delivery. A return request must be submitted within that period.

This policy applies to general returns, including buyer’s remorse, as well as damaged, defective, and incorrect items, subject to the conditions below and any consumer rights that cannot legally be waived.

2. General Return Eligibility

For a general return, the product must be unused, unassembled, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, parts, and protective materials. A valid BAQQER order number or proof of purchase is required.

Products showing customer-caused use, damage, modification, or wear may be rejected or may receive a reduced refund where permitted by law. Customers must wait for written return instructions before shipping a product back.

3. Return Shipping and Fees

For eligible approved returns, BAQQER provides a prepaid return shipping label and does not charge a restocking fee. This free-return commitment includes eligible large freight items. BAQQER will provide the appropriate return or freight-return instructions.

4. How to Request a Return

Email support@baqqer.com with your order number, product name, reason for the return, and photographs where relevant. BAQQER aims to respond within one business day.

If the request is approved, BAQQER will provide the return address and shipping instructions. Pack the product securely with all included parts and documentation, attach the provided label, and keep the tracking receipt until the return is resolved.

5. Inspection and Refunds

After the returned product is received, BAQQER will inspect it, normally within one to three business days. Approved refunds are issued to the original payment method within five to ten business days after approval.

A bank or card issuer may require additional time to post the refund. BAQQER does not issue refunds to a different payment method. If a return is not eligible, BAQQER will explain the reason and may return the item to the customer at the customer’s expense where permitted by law.

6. Damaged, Defective, or Incorrect Products

For damage during delivery, contact BAQQER within seven calendar days after delivery and provide the order number and clear photographs of the product and packaging. Keep the packaging until the claim is resolved.

For a defect or malfunction apparent on first use, contact BAQQER within 30 calendar days after delivery. BAQQER may troubleshoot the issue and may request photographs, video, or other reasonable information.

If you receive a product different from the one ordered, contact BAQQER within seven calendar days. If the error is confirmed, BAQQER will provide return instructions and arrange the correct product or another appropriate remedy.

7. Non-Returnable Products

Unless applicable law requires otherwise, the following are not eligible for a general return: products that have been used or assembled; products missing original packaging, parts, manuals, or accessories; gift cards, promotional vouchers, or digital products; products requested for return more than 90 calendar days after delivery; and products clearly identified as clearance or final sale before purchase.

These exclusions do not remove rights that cannot legally be waived, including remedies for defective, damaged, misdescribed, or incorrectly supplied products.

8. Order Cancellations

An order may be cancelled for a full refund any time before it is dispatched. Contact support@baqqer.com as soon as possible with your order number.

After dispatch, cancellation may no longer be possible and the standard return process may apply.

9. Exchanges

If you want a different product, model, size, or color, contact support@baqqer.com. BAQQER may process the exchange as a return followed by a new order. Any price difference will be handled through the original payment method.