Shipping Policy

At BAQQER (“we,” “us,” or “our”), we are committed to delivering your grills and accessories safely, accurately, and on time. This Shipping Policy describes our shipping practices, including processing times, delivery estimates, shipping costs, and delivery coverage. By placing an order on baqqer.com, you agree to the terms outlined in this policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after your order confirmation email is sent. Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse. If you do not receive a shipping confirmation within 3 business days of placing your order, please contact our support team.

Please note that processing times may be extended during peak seasons, promotional events, or periods of high order volume. We will communicate any expected delays on our website or via email.

2. Estimated Delivery Time

Once your order has been processed and shipped, the estimated delivery time is 5 to 8 business daysdepending on your location within the United States. Delivery times are estimates and are not guaranteed.

Shipping Stage	Estimated Time
Order Processing	1 – 3 business days
Transit & Delivery	5 – 8 business days
Total Estimated Delivery	6 – 11 business days

Delivery times are calculated from the date your order is shipped, not the date the order is placed. Business days do not include weekends or U.S. federal holidays.

3. Shipping Costs

We offer free standard shipping on all orders shipped within the United States. There is no minimum order value required to qualify for free shipping. The price you see at checkout is the final price — no additional shipping fees will be charged.

4. Shipping Coverage

We currently ship to addresses within the United States only, including the contiguous 48 states. We do not offer international shipping at this time.

Orders placed with a shipping address outside the United States will be cancelled, and a full refund will be issued to the original payment method within 5 business days.

We are unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time. Please provide a valid street address for delivery.

5. Shipping Carriers

We partner with major U.S. carriers, including UPS, FedEx, and USPS, to ensure reliable and timely delivery. The carrier for your order will be selected based on your location, package size, and delivery speed. You will receive the carrier name and tracking number in your shipping confirmation email.

6. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package in real time. Please allow up to 24 hours for tracking information to become active after receiving the shipping confirmation email.

If your tracking information has not updated after 48 hours, or if you believe your package is lost, please contact our support team immediately so we can investigate with the carrier.

7. Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions or natural disasters
Carrier delays or service disruptions
Incorrect or incomplete shipping addresses provided by the customer
High order volume during peak seasons or promotional events
Customs or regulatory inspections (where applicable)

BAQQER is not liable for delays caused by the shipping carrier or events outside our reasonable control. If your order is significantly delayed, please contact us and we will work with the carrier to resolve the issue.

8. Damaged, Lost, or Missing Items

Damaged items: If your order arrives damaged, please contact us within 7 calendar days of delivery. Include your order number and clear photographs of the damaged item and packaging. We will arrange a replacement or issue a full refund at no cost to you.

Lost packages: If your tracking information shows no movement for more than 5 business days, or if the carrier confirms your package is lost, please contact us. We will file a claim with the carrier and either reship your order or issue a full refund.

Missing items: If your order arrives with items missing, please contact us within 7 calendar days of delivery. We will verify the contents of your shipment and send any missing items at no additional cost.

9. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order. BAQQER is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will make every effort to update the address before the order ships. Once an order has been dispatched, we are unable to modify the shipping address.