Refund & Return Policy

Last updated: August 17, 2025

At BAQQER ("we," "us," or "our"), customer satisfaction is our top priority. We stand behind the quality of every product we sell and offer a straightforward, transparent return and refund process. This Refund & Return Policy describes your rights and our obligations regarding returns, refunds, and exchanges. By placing an order on baqqer.com, you agree to the terms outlined in this policy.

1. Return Window

We offer a 90-day return policy from the date of delivery. You have 90 calendar days from the date your order is delivered to request a return. If 90 days have passed since your delivery date, we are unable to offer a refund or exchange.

To determine your delivery date, please refer to the tracking information provided in your shipping confirmation email.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

Requirement	Details
Unused & Unassembled	The item must be unused, unassembled, and in the same condition as when it was received.
Original Packaging	The item must be returned in its original packaging, including all accessories, manuals, parts, and protective materials.
Proof of Purchase	A valid order number or proof of purchase from baqqer.com is required for all returns.
No Customer-Caused Damage	The item must not show signs of use, damage, modification, or wear caused by the customer.

Items that do not meet these conditions may be returned to the customer at their expense, or a partial refund may be issued at our discretion.

3. Free Return Shipping

We provide free return shipping on all eligible returns. Once your return request is approved, we will email you a prepaid return shipping label at no cost to you. There are no restocking fees or hidden charges.

4. How to Initiate a Return

To start a return, please follow these steps:

5. Refund Method & Processing Time

All approved refunds will be issued to the original payment method used at the time of purchase. We do not offer store credit or refunds to a different payment method.

Refund Stage	Estimated Time
Return request review	Within 1 business day
Item inspection after receipt	1 – 3 business days
Refund processing	5 – 10 business days
Bank/card posting time	3 – 5 additional business days (varies by bank)

You will receive an email notification once your refund has been issued. If you have not received your refund within 15 business days of approval, please contact your bank or credit card company first, then reach out to our support team.

6. Exchanges

If you would like to exchange an item for a different model, size, or color, please contact our support team. Exchanges are processed as a return followed by a new order. Once we receive and inspect your returned item, we will ship the replacement item to you at no additional shipping cost.

If the replacement item has a higher price, you will be charged the difference. If the replacement item has a lower price, we will refund the difference to your original payment method.

7. Damaged, Defective, or Incorrect Items

Damaged items: If your item arrives damaged during shipping, please contact us within 7 calendar days of delivery. Include your order number and clear photographs of the damage and packaging. We will arrange a replacement or issue a full refund, including all shipping costs, at no charge to you.

Defective items: If your item is defective or malfunctions upon first use, please contact us within 30 calendar days of delivery. We will troubleshoot the issue with you and, if the defect is confirmed, arrange a replacement or full refund at no cost to you.

Incorrect items: If you receive an item that is different from what you ordered, please contact us within 7 calendar days of delivery. We will arrange for the correct item to be shipped to you and provide a prepaid return label for the incorrect item.

8. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, assembled, or show signs of wear or damage caused by the customer
• Items returned without original packaging, accessories, manuals, or parts
• Gift cards, promotional vouchers, or digital products
• Items purchased more than 90 calendar days prior to the return request
• Clearance or final-sale items (if marked as such at the time of purchase)

9. Cancellations

You may cancel your order for a full refund at any time before it has been shipped. To cancel an order, please contact our support team as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled and must be returned through the standard return process.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

• Check your bank account or credit card statement again.
• Contact your bank or credit card company — it may take additional time for the refund to be posted to your account.
• If you have completed the above steps and still have not received your refund, please contact us at support@baqqer.com.

11. Contact Us

If you have any questions or concerns about this Refund & Return Policy, please contact us:

This Refund & Return Policy is subject to change without prior notice. Please review this page periodically for updates. Your continued use of our website following any changes constitutes acceptance of the updated policy. This policy does not affect your statutory rights under applicable consumer protection laws.